Terms & Policies

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of the website and its users in relation to the internet services (the “Services”) provided on the WeMakeVoice site (“WMV”) operated by PictureOn, an e-commerce business operator.

Article 2 (Definitions)

① “WMV” means the virtual place of business that PictureOn has set up using information and communications facilities such as computers so that goods (streaming or files; the “Goods”) can be traded with users, and is also used to refer to the business operator running the website.

② “User” means a member or non-member who accesses WMV and receives the Services provided by WMV under these Terms.

③ “Member” means a person who has registered with WMV and may continuously use the Services provided by WMV.

④ “Non-member” means a person who uses the Services provided by WMV without registering as a member.

⑤ “Membership” means a paid pass sold by WMV that allows a Member to use paid Services for a fixed committed term.

⑥ “Allowance” means the usage limits granted to a Member according to the Membership tier, such as the number of characters that may be converted to speech and the number of announcement scripts.

Article 3 (Publication, Explanation and Amendment of the Terms)

① WMV shall post on the initial service screen of WMV, so that Users can easily find them, the contents of these Terms, the trade name and the name of the representative, the address of the place of business (including the address where consumer complaints can be handled), the telephone number, fax number and e-mail address, the business registration number, the mail-order business report number, and the person responsible for personal information management. The contents of the Terms may be made available to Users through a linked screen.

② Before a User agrees to the Terms, WMV shall provide a separate linked screen or pop-up screen and obtain the User's confirmation so that the User can understand important matters set out in the Terms, such as withdrawal of subscription, delivery responsibility and refund conditions.

③ WMV may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act and the Framework Act on Consumers.

④ Where WMV amends these Terms, it shall announce the amendment together with the current Terms on the initial screen of WMV, stating the effective date and the reason for the amendment, from seven days before the effective date until the day before the effective date. However, where the Terms are changed to the disadvantage of Users, the announcement shall be made with a grace period of at least 30 days. In such a case, WMV shall present a clear comparison of the contents before and after the amendment so that Users can easily understand them.

⑤ Where WMV amends these Terms, the amended Terms shall apply only to contracts concluded on or after the effective date, and the Terms prior to amendment shall continue to apply to contracts already concluded before that date. However, if a User who has already concluded a contract sends WMV, within the announcement period under paragraph ④, an indication that the User wishes the amended provisions to apply, and WMV consents, the amended provisions shall apply.

⑥ Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce established by the Fair Trade Commission, other applicable laws and commercial practice.

Article 4 (Provision and Change of Services)

① WMV performs the following:

1. Providing information on Goods or services and concluding purchase contracts
2. Supplying Goods or services for which a purchase contract has been concluded
3. The MP3 voice production service, which converts text into speech and provides it as real-time streaming or as an audio file (MP3 and similar formats)
4. The AI announcement service, which supports the production and broadcasting of public-address announcements in stores, facilities and similar premises
5. The AI information desk service, which supports AI guidance by text and voice for visitors who ask questions through QR codes or links placed at a facility
6. Other work determined by WMV

② WMV may change the content of Goods or services to be provided under contracts to be concluded in the future, for reasons such as the Goods being out of stock or a change in technical specifications. In such a case, WMV shall immediately announce the changed content and the date of provision in the place where the current content is posted.

③ Where WMV changes the content of a service it has contracted to provide to a User because the Goods are out of stock, technical specifications have changed or for similar reasons, WMV shall immediately notify the User at an address at which the User can be notified.

④ In the case of the preceding paragraph, WMV shall compensate the User for any loss suffered as a result. This does not apply where WMV proves that it acted without intent or negligence.

Article 5 (Suspension of Services)

① WMV may temporarily suspend the provision of the Services where there is maintenance, inspection, replacement or a failure of information and communications facilities such as computers, or an interruption of communications.

② WMV is not liable to compensate a User or a third party for loss suffered because of a temporary suspension under paragraph ①.

③ Where WMV can no longer provide all or part of the Services because of a change of business line, abandonment of the business, a merger between companies, the termination of a partner service or similar reasons, WMV shall notify Users by the method set out in Article 8 and announce it on the service screen at least 30 days before the scheduled termination date.

④ Where the Services are terminated under paragraph ③, WMV shall compensate consumers as follows:

1. Members using a paid Membership shall be refunded the fee corresponding to the remaining period after the termination date, calculated on a daily pro-rata basis. In this case, the discount clawback and early-termination charge for mid-term cancellation (Article 12, paragraph ④) shall not apply.
2. Where there is an unused balance of additional Allowance purchased for a fee (such as a character top-up), it shall be refunded on the basis of the purchase amount.
3. WMV shall arrange for data such as audio files produced and stored by Members to remain downloadable for at least 30 days from the termination date.

Article 6 (Membership Registration)

① A User applies for membership by entering member information in the registration form determined by WMV and then indicating agreement to these Terms.

② WMV shall register as a Member any User who has applied under paragraph ① unless one of the following applies:

1. The applicant has previously lost membership status under Article 7, paragraph ③. This does not apply where three years have passed since the loss of membership status under Article 7, paragraph ③ and WMV has consented to re-registration.
2. The registration details contain falsehoods, omissions or errors.
3. Registering the applicant as a Member is otherwise judged to cause significant technical difficulty for WMV.

③ The membership contract is formed at the time WMV's acceptance reaches the Member.

④ Where there is a change in the matters registered at the time of membership registration, the Member shall notify WMV of the change within a reasonable period, for example by editing their member information.

Article 7 (Withdrawal of Membership and Loss of Status)

① A Member may request withdrawal from WMV at any time, and WMV shall process the withdrawal immediately.

② WMV may restrict or suspend a Member's status where any of the following applies:

1. The Member registered false information when applying.
2. The Member fails to pay, by the due date, the price of Goods purchased through WMV or other debts the Member owes in connection with the use of WMV.
3. The Member threatens the order of electronic commerce, for example by interfering with another person's use of WMV or misappropriating their information.
4. The Member uses WMV to do anything prohibited by law or these Terms, or contrary to public order and morals.
5. The Member uses the WMV Services for unlawful purposes (including obscene material), or for purposes amounting to social violence, defamation or abusive language.

③ Where, after WMV has restricted or suspended membership status, the same conduct is repeated two or more times or the cause is not rectified within 30 days, WMV may terminate the Member's status.

④ Where WMV terminates a Member's status, it shall delete the membership registration. In this case WMV shall notify the Member and, before deleting the registration, give the Member an opportunity to explain within a period of at least 30 days.

Article 8 (Notices to Members)

① Where WMV gives notice to a Member, it may do so to the e-mail address designated in advance by agreement between the Member and WMV.

② For notices to an unspecified number of Members, WMV may substitute an individual notice by posting on the WMV notice board for one week or more. However, individual notice shall be given for matters that have a material effect on the Member's own transactions.

Article 9 (Purchase Applications and Consent to Provision of Personal Information)

① A User applies to purchase on WMV by the following or a similar method, and WMV shall present each of the following clearly when the User makes a purchase application:

1. Searching for and selecting Goods
2. Entering the recipient's name, address, telephone number and e-mail address (or mobile number) — not applicable to streaming or MP3 files
3. Confirming the contents of the Terms, the services for which the right of withdrawal is restricted, and matters relating to the bearing of costs such as delivery charges and installation fees
4. An indication (for example a mouse click) agreeing to these Terms and confirming or declining the matters in item 3
5. The purchase application for the Goods, and confirmation of it or consent to WMV's confirmation
6. Selection of the payment method

② Where WMV needs to provide a purchaser's personal information to a third party, it shall inform the purchaser of and obtain consent to (1) the recipient of the personal information, (2) the purpose for which the recipient will use it, (3) the items of personal information provided, and (4) the period for which the recipient will retain and use it. The same applies where the matters consented to change.

③ Where WMV entrusts the handling of a purchaser's personal information to a third party, it shall inform the purchaser of and obtain consent to (1) the party entrusted with handling the personal information and (2) the content of the entrusted work. The same applies where the matters consented to change. However, where this is necessary to perform a contract for the provision of services and relates to improving the purchaser's convenience, the notification and consent procedures may be omitted by giving notice through the privacy policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Article 10 (Formation of the Contract)

① WMV may decline a purchase application under Article 9 in any of the following cases. However, where a contract is concluded with a minor, WMV shall give notice that the minor or their legal representative may cancel the contract if the legal representative's consent is not obtained.

1. The application contains falsehoods, omissions or errors.
2. A minor is purchasing Goods or services prohibited by the Juvenile Protection Act, such as tobacco or alcohol.
3. Accepting the purchase application is otherwise judged to cause significant technical difficulty for WMV.

② The contract is deemed formed at the time WMV's acceptance reaches the User in the form of the confirmation of receipt under Article 12, paragraph ①.

③ WMV's indication of acceptance shall include confirmation of the User's purchase application, whether the sale is possible, and information on correcting or cancelling the purchase application.

Article 11 (Payment Methods)

Payment for Goods or services purchased on WMV may be made by whichever of the following methods is available. WMV may not collect any additional fee of any kind on top of the price of the Goods in respect of the User's payment method.

1. Account transfers of various kinds, including phone banking, internet banking and mail banking
2. Card payments of various kinds, including prepaid cards, debit cards and credit cards
3. Payment by mobile phone

Article 13 (Supply of Goods)

① Unless separately agreed with the User as to the time of supply, WMV shall take the necessary measures, such as made-to-order production and packaging, so that the Goods can be supplied within seven days from the date the User places the order. However, where WMV has already received all or part of the price of the Goods, it shall take such measures within three business days from the date it received all or part of the price. WMV shall take appropriate measures so that the User can check the supply procedure and its progress.

② WMV records Goods purchased by a User in the history. If WMV exceeds the agreed supply period, it shall compensate the User for the resulting loss. This does not apply where WMV proves that it acted without intent or negligence.

Article 14 (Reimbursement)

Where WMV cannot deliver or provide Goods that a User has applied to purchase because they are out of stock or for a similar reason, WMV shall notify the User of the reason without delay and, if it has received the price of the Goods in advance, shall reimburse it or take the measures necessary for reimbursement within seven business days from the date it received the price.

Article 15 (Withdrawal of Subscription)

① A User who has concluded a contract to purchase Goods with WMV may withdraw the subscription within seven days from the date the contract was concluded (or, where the Goods are supplied later, from the date the Goods were supplied), in accordance with Article 17 of the Act on the Consumer Protection in Electronic Commerce. Where that Act provides otherwise in respect of withdrawal, those provisions apply.

② Where a User has received the Goods, the User may not return or exchange them in any of the following cases:

1. The Goods have been lost or damaged for reasons attributable to the User (however, withdrawal is possible where the packaging was damaged in order to check the contents).
2. The value of the Goods has decreased significantly because the User has used or partly consumed them.
3. The value of the Goods has decreased significantly with the passage of time to the extent that resale is difficult.
4. Where Goods of the same performance can be reproduced, the packaging of the original Goods has been damaged.

③ In the cases of items 2 to 4 of paragraph ②, the User's right of withdrawal is not restricted if WMV did not clearly state in a place where consumers can easily find it that withdrawal is restricted, or take measures such as providing a trial product.

④ Notwithstanding paragraphs ① and ②, where the content of the Goods differs from what was displayed or advertised, or has been performed differently from the contract, the User may withdraw the subscription within three months from the date the Goods were supplied, or within 30 days from the date the User became aware or could have become aware of that fact.

Article 16 (Effects of Withdrawal of Subscription)

① Where WMV receives Goods back from a User, it shall reimburse the price already received within three business days. If WMV delays reimbursement, it shall pay delay interest for the period of delay, calculated using the rate prescribed in Article 21-2 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce.

② When reimbursing the price, where the User paid by a payment method such as a credit card or electronic currency, WMV shall without delay request the business that provided that payment method to suspend or cancel the claim for the price of the Goods.

③ In the event of withdrawal, the User bears the cost of returning the Goods supplied. WMV shall not claim a penalty or damages from the User on the ground of withdrawal. However, where the withdrawal is because the content of the Goods differs from what was displayed or advertised, or was performed differently from the contract, WMV bears the cost of returning the Goods.

④ Where the User has borne the shipping cost of receiving the Goods, WMV shall clearly indicate who bears that cost on withdrawal, so that the User can easily understand it.

Article 17 (Protection of Personal Information)

① When collecting a User's personal information, WMV collects the minimum personal information necessary to provide the Services. However, text created by the User is retained in order to improve service quality and to prevent malicious (unlawful) use.

② WMV does not collect in advance, at the time of membership registration, information needed to perform a purchase contract. This does not apply where identity verification is required before a purchase contract in order to comply with a legal obligation and a minimum of specific personal information is collected.

③ When collecting and using a User's personal information, WMV notifies the User of the purpose and obtains consent.

④ WMV may not use collected personal information for purposes other than those stated. Where a new purpose of use arises or the information is provided to a third party, WMV notifies the User of the purpose and obtains consent at the stage of use or provision. This does not apply where applicable law provides otherwise.

⑤ Where WMV must obtain a User's consent under paragraphs ② and ③, it shall state or give notice in advance of the matters prescribed in Article 22, paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection — including the identity of the person responsible for personal information management (affiliation, name, telephone number and other contact details), the purposes of collection and use, and matters relating to provision to third parties (the recipient, the purpose of provision and the content of the information provided) — and the User may withdraw that consent at any time.

⑥ A User may at any time request to view and correct errors in their own personal information held by WMV, and WMV is obliged to take the necessary measures without delay. Where a User requests correction of an error, WMV shall not use the personal information concerned until the error has been corrected.

⑦ For the protection of personal information, WMV shall limit to a minimum the number of persons who handle Users' personal information, and bears full responsibility for loss suffered by a User as a result of the loss, theft, leakage, provision to a third party without consent, or alteration of the User's personal information, including credit card and bank account details.

⑧ WMV, or a third party that has received personal information from WMV, shall destroy the personal information without delay once the purpose of collection or of provision has been achieved.

⑨ WMV does not pre-select the consent boxes for the collection, use and provision of personal information. WMV also specifies which services are restricted if the User declines consent, and does not restrict or refuse the provision of services such as membership registration on the ground that the User has declined consent to the collection, use or provision of personal information that is not a mandatory item.

Article 18 (Obligations of WMV)

① WMV shall not do anything prohibited by law or these Terms, or contrary to public order and morals, and shall do its best to provide Goods and services continuously and stably as set out in these Terms.

② WMV shall have a security system in place to protect Users' personal information (including credit information) so that Users can use internet services safely.

Article 19 (Obligations Regarding Member IDs and Passwords)

① Except in the cases under Article 17, the Member is responsible for managing their ID and password.

② A Member must not allow a third party to use their ID and password.

③ Where a Member becomes aware that their ID and password have been stolen or are being used by a third party, they shall notify WMV immediately and follow WMV's instructions if any are given.

Article 20 (Obligations of Users)

Users must not do any of the following:

1. Registering false information when applying or making changes
2. Misappropriating another person's information
3. Altering information posted on WMV
4. Transmitting or posting information other than information determined by WMV (such as computer programs)
5. Infringing the copyright or other intellectual property rights of WMV or a third party
6. Damaging the reputation of, or interfering with the business of, WMV or a third party
7. Disclosing or posting on WMV obscene or violent messages, images, sounds or other information contrary to public order and morals

Article 21 (Relationship Between Linking and Linked Sites)

① Where a higher-level WMV site and a lower-level site are connected by hyperlink (the target of a hyperlink may include text, images and moving images), the former is called the linking site and the latter the linked site.

② Where the linking site has stated on its initial screen, or on a pop-up screen at the time of linking, that it does not guarantee transactions conducted with Users in respect of Goods independently provided by the linked site, the linking site does not bear guarantee responsibility for those transactions.

Article 22 (Ownership of Copyright and Restrictions on Use)

① Copyright and other intellectual property rights in works created by WMV belong to WMV.

② A User must not use, for commercial purposes, or allow a third party to use, information obtained through the use of WMV in which intellectual property rights belong to WMV, by reproduction, transmission, publication, distribution, broadcasting or any other method, without the prior consent of WMV.

③ Where WMV uses copyright belonging to a User under an agreement, it shall notify that User.

Article 23 (Dispute Resolution)

① WMV establishes and operates a damage-compensation body to reflect legitimate opinions and complaints raised by Users and to compensate for their damage.

② WMV gives priority to handling complaints and opinions submitted by Users. Where prompt handling is difficult, WMV shall immediately notify the User of the reason and the schedule for handling it.

③ Where a User applies for relief in connection with an electronic-commerce dispute between WMV and the User, the parties may follow mediation by a dispute-mediation body entrusted by the Fair Trade Commission or by a Mayor or Provincial Governor.

Article 24 (Jurisdiction and Governing Law)

① Lawsuits concerning electronic-commerce disputes between WMV and a User shall be subject to the exclusive jurisdiction of the district court having jurisdiction over WMV's address at the time the action is filed or, where there is no address, over its place of residence.

② Korean law applies to electronic-commerce lawsuits brought between WMV and a User.

1. Personal information collected and how it is collected

1) Items of personal information collected

(1) On first registration, the Company collects the following minimum personal information as mandatory items, in order to provide smooth customer support and the Service.

• Mandatory: e-mail address (ID), password, telephone number, name

(2) Where you register using a social account, the following information may additionally be collected.

• Naver: name, Naver ID
• KakaoTalk: name, KakaoTalk ID
• Google: name, Google ID

(3) The following information may additionally be collected in the course of using the Service or processing business.

• Transaction information: for individuals, date of birth; for businesses, the business registration number (for recurring payments only); credit card information (card number, expiry date, first two digits of the password)
• Service usage information: text converted to speech, the date and time of conversion, records of abusive use, browser information, operating system (OS) information, device information, MAC address, date and time of visit and so on

(4) The following information is collected when you apply for a job (/careers). It is not used for any purpose other than the recruitment process.

• Mandatory: name, e-mail address, contact details, answers to the application questions
• Optional: résumé file (PDF), portfolio and other links you submit
• Purpose of use: conducting the recruitment process, notifying you of the result, operating a talent pool (with separate consent)
• In accordance with Article 4-3 of the Act on Fair Hiring Procedures, the Company does not collect an applicant's physical characteristics such as appearance, height or weight, place of origin, marital status, assets, or the education, occupation or assets of lineal ascendants, descendants or siblings.
• The Company uses artificial-intelligence tools to organise applications. The AI produces only summaries of the application content and reference notes; judgements and decisions in the recruitment process, including whether an applicant is successful, are made by people.

2) How personal information is collected

The Company collects personal information in the following ways.

• Website, telephone, e-mail, event entries
• Provision from partner companies

2. Purposes of collecting and using personal information

1) Member management

Providing and improving membership services, identifying individuals, restricting use by members who breach the Terms, sanctioning conduct that interferes with the smooth operation of the Service and fraudulent use of the Service, confirming the intention to register, limiting registration and the number of registrations, confirming legal-representative consent where personal information of a child under 14 is collected and subsequently verifying the legal representative, keeping records for dispute mediation, handling complaints and other grievances, delivering notices, confirming the intention to withdraw membership, and so on.

2) Development of new services and use in marketing and advertising

Developing new services and providing tailored services, providing services and displaying advertising according to statistical characteristics, verifying the effectiveness of services, providing information about and opportunities to take part in the Company's own and partner events, providing promotional information, understanding access frequency, and statistically analysing members' use of the Service.

3) Settlement of fees for paid services

Providing the MP3 audio file download service, providing the announcement service, providing specific tailored services, charging for the use of paid services, purchases and payment settlement, identity verification, shipping goods and sending invoices, collecting fees, and so on.

4) Use as legal evidence

Submitting evidence in the event of a legal dispute.

3. Sharing and provision of personal information

The Company uses users' personal information within the scope notified in “2. Purposes of collecting and using personal information”, and in principle does not use it beyond that scope or disclose it externally without the user's prior consent. The following are exceptions.

• Where the user has consented in advance
• Where required by law, or where an investigative agency makes a request for investigative purposes in accordance with the procedures and methods prescribed by law

4. Entrustment of personal-information processing

To improve the Service, the Company entrusts personal information as set out below, and stipulates the matters necessary to ensure that personal information is managed safely when entering into entrustment contracts, in accordance with applicable law.

• NICE Payments Co., Ltd.: credit-card payment processing
• CoolSMS Co., Ltd.: sending KakaoTalk notification messages
• Amazon Web Services, Inc.: operation and management of the cloud servers on which personal information is stored
• Cloudflare, Inc.: storage of recruitment application documents (résumé files)
• AI text-processing service providers located outside Korea: assistance in drafting job postings and summarising application content (applicant identifying information is not transmitted)

5. Retention and use period of personal information

In principle, a user's personal information is destroyed without delay once the purposes of collection and use have been achieved. However, where it must be retained under applicable law, such as the Commercial Act or the Act on the Consumer Protection in Electronic Commerce, the Company retains member information for the period prescribed by those laws. In that case the Company uses the retained information only for the purpose of retention, and the retention periods are as follows.

• Records on contracts and withdrawal of subscription — Reason: Act on the Consumer Protection in Electronic Commerce / Period: 5 years
• Records on payment and the supply of goods — Reason: Act on the Consumer Protection in Electronic Commerce / Period: 5 years
• Records on consumer complaints or dispute handling — Reason: Act on the Consumer Protection in Electronic Commerce / Period: 3 years
• Website visit records — Reason: Protection of Communications Secrets Act / Period: 3 months
• Job applicant information (name, e-mail, contact details, résumé, answers) — Reason: conducting the recruitment process and notifying the result / Period: destroyed within 90 days after the relevant recruitment ends (12 months where the applicant has separately consented to being kept in the talent pool). Where an applicant withdraws their application or requests deletion, the information is destroyed immediately.

6. Procedure and method for destroying personal information

In principle, a user's personal information is destroyed without delay once the purposes of collection and use have been achieved. The Company's procedure and method for destruction are as follows.

1) Destruction procedure

• Information entered by a user for purposes such as membership registration is, once the purpose has been achieved, moved to a separate database (or a separate filing cabinet in the case of paper), stored for a certain period in accordance with internal policy and information-protection grounds under applicable law (see “5. Retention and use period of personal information”), and then destroyed.
• That personal information is not used for any purpose other than retention unless required by law.
• However, where separate consent has been obtained from the user regarding the retention period, or where the law imposes an obligation to retain information for a certain period, the personal information is stored securely for that period.

2) Destruction method

• Personal information printed on paper is destroyed by shredding or incineration.
• Personal information stored in electronic file form is deleted using a technical method that makes the records irrecoverable.

3) Separate storage of dormant accounts

• Users who have not used the Service for one year after registering with WeMakeVoice are converted to dormant accounts, and their personal information is stored separately. (Applicable law: Article 29, paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection)
• The Company must notify dormant-account users at least 30 days before conversion, and the notice covers the following:
  • That the personal information will be separated and stored
  • The scheduled date of conversion to a dormant account
  • The items of personal information to be separated
• Users converted to dormant accounts are restricted from using the Service until the dormant status is lifted.
• Once a dormant user logs in to WeMakeVoice and lifts the dormant status, the Service can be used again.

7. Rights of users and legal representatives, and how to exercise them

• Users and legal representatives may at any time view or correct the registered personal information of themselves or of a child under 14 in their care, and where they do not agree to the Company's processing of personal information, they may decline consent or request withdrawal of membership. In that case, however, some or all of the Service may become unavailable.
• To view or correct the personal information of a user or a child under 14, use “Change personal information” (or “Edit member information”); to withdraw membership (withdraw consent), contact the Company directly using the contact details published in the Service, or destroy the information through the membership-withdrawal function in the Service.
• Alternatively, if you contact the person responsible for personal information management in writing, by telephone or by e-mail, we will take action without delay.
• Where a user requests correction of an error in personal information, the Company does not use or provide that personal information until the correction is complete. Where incorrect personal information has already been provided to a third party, the Company notifies the third party of the correction without delay so that the correction is made.
• Personal information cancelled or deleted at the request of a user or legal representative is processed as set out in “5. Retention and use period of personal information”, and is handled so that it cannot be viewed or used for any other purpose.

8. Installation, operation and refusal of automatic personal-information collection devices

1) What are cookies?

• The Company uses “cookies”, which store and retrieve user information from time to time, in order to provide personalised and tailored services.
• A cookie is a very small text file that the server operating the website sends to the user's browser and that is stored on the hard disk of the user's computer. When the user later visits the website, the website server reads the contents of the cookie stored on the user's hard disk in order to maintain the user's preferences and provide tailored services.
• Cookies do not automatically or actively collect information that identifies an individual, and users may refuse to store cookies or delete them at any time.

2) The Company's purposes in using cookies

• The Company uses cookies to store preferences such as user settings, to support a faster web experience, and to improve the Service for convenient use.
• The Company analyses access frequency, visit times and the number of visits through cookies, in order to understand users' tastes and interests and to use this in providing the Service.

3) Installing, operating and refusing cookies

• Users have a choice about the installation of cookies. By setting options in their web browser, users may allow all cookies, confirm each time a cookie is stored, or refuse to store all cookies.
• However, if you refuse to store cookies, some functions of the Service may not work correctly when carrying out online contracts, for example audit-trail certificates, and the Company is not responsible for this.
• How to set whether cookies are allowed (Internet Explorer): ① Select [Internet Options] from the [Tools] menu. ② Click the [Privacy] tab. ③ Set the [Privacy level].

9. Technical and administrative measures to protect personal information

In processing users' personal information, the Company takes the following technical and administrative measures to ensure security so that personal information is not lost, stolen, leaked, altered or damaged.

1) Password encryption

Service users' passwords are stored and managed in encrypted form and are known only to the user; personal information can be viewed and changed only by the person who knows the password.

2) Measures against hacking

The Company does its utmost to prevent members' personal information from being leaked or damaged by hacking, computer viruses and the like. It uses the latest anti-virus software to prevent users' personal information and data from being leaked or damaged, and uses encrypted communications so that personal information can be transmitted safely over the network. It also controls unauthorised external access using an intrusion-prevention system, and endeavours to have every technical measure available to secure the system.

3) Minimising and training the staff who handle personal information

The Company limits staff who handle personal information to the persons in charge, gives them separate passwords that are renewed regularly, and constantly emphasises compliance with the Service's Privacy Policy through frequent training.

4) Operation of a dedicated privacy body

Through an in-house dedicated privacy body and similar means, the Company checks implementation of the Service's Privacy Policy and compliance by the persons in charge, and endeavours to correct any problem found immediately. However, the Company is not responsible for problems arising from the leakage of personal information such as an ID or password caused by the user's own carelessness or by problems on the internet.

10. Contact details of the personal-information protection officer and staff

Users may report to the person responsible for personal information management or to the department in charge any privacy-related complaint arising while using the Company's Service. The Company will respond promptly and fully to users' reports.

• Personal information protection officer — Name: Injung Park / Team: Backend Development and Security / Position: CEO / E-mail: mark@pictureon.co.kr

If you need to report or consult about an infringement of personal information more generally, please contact the following organisations.

• Korea Internet & Security Agency, Privacy Infringement Report Centre (privacy.kisa.or.kr / 118 without area code)
• Supreme Prosecutors' Office, Cyber Investigation Division (www.spo.go.kr / 1301 without area code)
• Korean National Police Agency, Cyber Bureau (www.police.go.kr / 182 without area code)

11. Scope of application

Please note that this Privacy Policy does not apply to the collection of personal information by other websites linked from the Service. This Privacy Policy applies only to members who have entered into a service contract with the Company.

12. Duty to notify

Where there are additions, deletions or amendments to this Privacy Policy, we will give notice by e-mail at least seven days before the change takes effect. However, where there is a material change to users' rights, such as in the collection and use of personal information or provision to third parties, we will give notice at least 30 days in advance.

Revised: 1 Jan 2021 · Effective: 20 Jan 2021

1. Confirmation of purchase conditions and agreement to the payment gateway's terms

1. Before ordering, the purchaser confirms the order details — product name, options, quantity, sale price, delivery charge, delivery information and so on — and then proceeds to payment.
2. Payment is processed through a payment gateway (PG) provider, and the purchaser is deemed to have agreed to that payment service's terms of use in order to proceed with payment.
3. The Company may provide products either as a mail-order seller or as a mail-order broker. For some affiliated or open-market products, the Company may act as a mail-order broker and not be responsible for the product information or the transaction; this is disclosed on the order screen.
4. Withdrawal of subscription, exchange, return and refund are governed by applicable law, including the Act on the Consumer Protection in Electronic Commerce, and by these terms. Withdrawal for a simple change of mind is limited to within seven days from the date the product is received, and in that case the purchaser may be charged the round-trip delivery cost.
5. Withdrawal may be restricted where the value of the product has decreased significantly because it has been opened or used, or where a software setup or licence has already been provided or used.

3. Consent to collection and use of personal information (order and delivery)

Purchasers have the right not to consent to the collection and use of their personal information, but if consent is declined, the order, payment and delivery services cannot be used.